Ronald Munoz Email Address

Supervisor, Customer Solutions

iQor is a global provider of customer care and interactions, and Business Process Outsourcing (BPO) solutions. iQor specializes in providing data-driven, technology-empowered customer support and processing services. We're a value-added customer care provider of company and product support, emergency response, inbound and outbound sales, technical support, customer retention, order management, and up-sell/cross-sell. iQor supplies contact center analytics and services like customer analytics, business intelligence and scoring models. We're a non-voice IT enabled processing service that helps with cash application, data entry, deduction management, credit decisioning and chargebacks, and verification/reconciliation. iQor intervenes with 1st and 3rd party ARM services such as 1st party collections, 3rd party recovery, bankruptcy, invoicing and attorney services.

20+ years of contact center operations experience leading results-driven teams, including development and scaling of start-up organizations and managing multi-site contact centers both on and offshore. Leadership competencies in the following areas: • Program Management / Process Improvement • Change Management • Customer Experience Strategy • Quality Monitoring / Workforce Management • Business Process Outsourcing / 3rd Party Vendor Management Ron leverages his experience to deliver winning strategies that result in improved customer experience, reduced operational cost and drive revenue to the bottom line.