Director, Information Technology PMO Head
iQor is a global provider of customer care and interactions, and Business Process Outsourcing (BPO) solutions. iQor specializes in providing data-driven, technology-empowered customer support and processing services. We're a value-added customer care provider of company and product support, emergency response, inbound and outbound sales, technical support, customer retention, order management, and up-sell/cross-sell. iQor supplies contact center analytics and services like customer analytics, business intelligence and scoring models. We're a non-voice IT enabled processing service that helps with cash application, data entry, deduction management, credit decisioning and chargebacks, and verification/reconciliation. iQor intervenes with 1st and 3rd party ARM services such as 1st party collections, 3rd party recovery, bankruptcy, invoicing and attorney services.
Energetic and detail-oriented IT professional with extensive process and project management experience, primarily in the contact center industry. Enjoys solving the underlying causes of chaotic/dysfunctional processes to improve efficiencies, to reduce costs, and to improve interdepartmental collaboration & communication. Has successfully managed teams in the US and Asia and is an enthusiastic team player comfortable with wearing many hats.