Vice President and Senior Manager
iQor is a global provider of customer care and interactions, and Business Process Outsourcing (BPO) solutions. iQor specializes in providing data-driven, technology-empowered customer support and processing services. We're a value-added customer care provider of company and product support, emergency response, inbound and outbound sales, technical support, customer retention, order management, and up-sell/cross-sell. iQor supplies contact center analytics and services like customer analytics, business intelligence and scoring models. We're a non-voice IT enabled processing service that helps with cash application, data entry, deduction management, credit decisioning and chargebacks, and verification/reconciliation. iQor intervenes with 1st and 3rd party ARM services such as 1st party collections, 3rd party recovery, bankruptcy, invoicing and attorney services.
Global Human Resources leader with over 20 years of experience in Employee Relations, Learning and Development, Talent Acquisition/Staffing, Strategic Planning, Compensation, Human Resources Information Systems, Performance Management, and Talent Retention. Proven track record of effectively managing the Global Talent function across multiple sites throughout the United States and Canada, as well as successfully launching new sites and establishing strategic partnerships in the US and India. Recognized as a collaborative leader with strong communication skills and a reputation for getting things done.
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