Senior Consultant, Corporate Strategist; Digital Solutions
iQor is a global provider of customer care and interactions, and Business Process Outsourcing (BPO) solutions. iQor specializes in providing data-driven, technology-empowered customer support and processing services. We're a value-added customer care provider of company and product support, emergency response, inbound and outbound sales, technical support, customer retention, order management, and up-sell/cross-sell. iQor supplies contact center analytics and services like customer analytics, business intelligence and scoring models. We're a non-voice IT enabled processing service that helps with cash application, data entry, deduction management, credit decisioning and chargebacks, and verification/reconciliation. iQor intervenes with 1st and 3rd party ARM services such as 1st party collections, 3rd party recovery, bankruptcy, invoicing and attorney services.
Customer experience executive focused on the customer and building for the future, including corporate visibility, brand development, and customer satisfaction. Progressive management experience includes highly visible leadership roles within corporations and success in building a high quality, strategic, end-to-end omnichannel customer experience and service. Charged with driving a culture of customer and lifetime value by optimizing the customer experience and service approach, driving increased satisfaction, quality of interaction and continuous improvement for high end brands regionally as well as internationally. Build brand loyalty, maximize CRM performance, and innovate service offerings by partnering with clients within overall customer service program. Prioritize future strategic business enhancements by incorporating business results, customer insights, competitive industry data, and organizational feedback. Develop and motivate thought leadership teams by exceeding expectations for communication training, support, resources, and guidance. Effective platforms for communication thrive within: chat, email, inbound voice, multi-channel, outbound voice, QA, remote monitoring, social media as well as professional services alongside training and development.