Prabhjot ('Pj') Singh Email Address

Chief Digital Officer

iQor is a global provider of customer care and interactions, and Business Process Outsourcing (BPO) solutions. iQor specializes in providing data-driven, technology-empowered customer support and processing services. We're a value-added customer care provider of company and product support, emergency response, inbound and outbound sales, technical support, customer retention, order management, and up-sell/cross-sell. iQor supplies contact center analytics and services like customer analytics, business intelligence and scoring models. We're a non-voice IT enabled processing service that helps with cash application, data entry, deduction management, credit decisioning and chargebacks, and verification/reconciliation. iQor intervenes with 1st and 3rd party ARM services such as 1st party collections, 3rd party recovery, bankruptcy, invoicing and attorney services.

Entrepreneurial, Driven, and Innovative leader with 17 years of industry experience in a variety of functions within BPOs. Diversity of experience in Business Operations, Financial Planning, Business Analysis, Project Management, Technology Incubation & Management, and Digital Transformation provides a unique customer centric approach to problem solving. Technical and Business acumen is supported by excellent Communication skills honed over the years through client, board, and investor presentations AREAS OF EXPERTISE: Strategic Planning & Oversight, Leadership & Team Building, Budget Management, Client and Investor Relationships, Digital Transformation, Negotiation, Product Development, Market Insights, Innovation, Custom Software Development, ROI Analysis,