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Smita Gaikwad Email Address


Job Title

Senior Vice President


HGS provides a full suite of business process management (BPM) services from traditional voice contact center services and transformational DigiCX services that are unifying customer engagement to platform-based, backoffice services and digital marketing solutions.


Over two decades of diversified experience across industries of ITES/BPO (Outsourcing), Financial Services and Travel & Tourism. As a Marketing and Communications specialist, I manage the Brand, Media Relations, Internal Comms, Corporate Affairs and CSR (Corporate Social Responsibility). Along the way, I got inquisitive and found a natural interest in Marketing that took a whole new course. This re-invention saw me dive into the digital age marketing and devise Online marketing strategy, Content marketing, Brand development and Product marketing strategies. Transitioned from a cost center to a revenue generating center... and a successful one at that too!

Last University
Attended Xavier Institute of Communications
Lives in Mumbai, Maharashtra, India.

Other people working at Hgs:

Freda StolzVice President, Human Resources Canada
Tracy FindellHead of Technical Services
Andrew KokesExecutive Vice President, Global Head of Marketing
Anthony JosephExecutive Vice President Global Human Resources
Namrita SinghB2B Analyst Finance and Accounting
Tim Schuh*********@teamhgs.com
Sridhar KrishnamurthyChief Executive Officer
Vida Arciaga**********@teamhgs.com
Florent FloraOn-the-job Trainee and ETPI Scholar
Shubhayu SenguptaSenior Vice President Human Resources Head Human Resources, India
Chris LordChief Executive Officer
Joanne MorrisonSenior Director Global Marketing
Wyatt ConradMarketing Growth Enablement Director
Parikshit Kalra PmpSenior Vice President- Solutions and Capabilities,-Global Growth Strategy HGS
Mandeep KwatraCustomer Experience and Digital Solutions Leader, AI Strategy and Design Thinking Certified Professional, Animal Rights Activist

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