Customer Experience and Digital Solutions Leader, AI Strategy and Design Thinking Certified Professional, Animal Rights Activist
HGS provides a full suite of business process management (BPM) services from traditional voice contact center services and transformational DigiCX services that are unifying customer engagement to platform-based, backoffice services and digital marketing solutions.
Passionate digital transformation executive, with proven abilities in leading and navigating organizations through the transformation journey, building channel strategies and solutions with a customer experience and design thinking approach. Advisor to CXOs, C-suite and business leaders. Hands on expertise in leading and delivering complex transformation programs for organizations. Sector experience in Telecom, Retail, Travel, CPG, Financial services and Utilities