Senior Vice President Human Resources Head Human Resources, India
HGS provides a full suite of business process management (BPM) services from traditional voice contact center services and transformational DigiCX services that are unifying customer engagement to platform-based, backoffice services and digital marketing solutions.
I come with more than 23 years of deep Human Resources experience across both line HR and Consulting in global corporations, across multiple geographies and domains. I have worked in the big 4 consulting (professional services) organizations, global financial institutions out of the US and Europe, and now in the BPM sector of one of the leading Indian business groups. I have helped build entire organizations, right from translating enterprise vision & values to the geographic context and inculcating the enterprise culture, building the employer brand, designing appropriate HR policies & processes, establishing the “right” HR team, and formulating & implementing the entire employee capability build / run strategy for numerous businesses, in highly matrixed organizations with multiple stakeholders. I have extensive experience around Competency Design & Talent Management, Compensation & Benefits design, streamlining Performance Management, “right” sizing People Policies/Practices and driving the tenets of culture which provide the engagement glue in the organization, thereby offering an unique employee value proposition, in a high performing, innovative environment.