Parikshit Kalra Pmp Email Address

Senior Vice President- Solutions and Capabilities,-Global Growth Strategy HGS

HGS provides a full suite of business process management (BPM) services from traditional voice contact center services and transformational DigiCX services that are unifying customer engagement to platform-based, backoffice services and digital marketing solutions.

Senior Leader with cross-cultural experience in operations, business process engineering, service delivery, migrations & consulting, Six Sigma Master Black Belt, business process Improvement, Lean methodologies, change management, financial modeling and quality assurance. Proficient in collaborating with C-suite executives, internal business partners, client management, consultants and multi-discipline departments in organizing and executing complex and technical development programs. Results-oriented formation and delivery of profit-building initiatives, product design oversight, transformational platforms, KPI dashboards, accurate executive reports and continuous improvements. Deep knowledge of advanced analytics, market research and business process technology enablement, optimization and redesign. Hands-on background in bid management , pre-sales support, client Solutions, RFX and Proposal Management Award-winning domain experience-Retail, Insurance, Healthcare, Mortgage, Customer Service, Utilities Industry, Consumer Electronics, Gaming & Financial processes for both Voice & Non-Voice processes. Extensive exposure to cross-cultural practices and international business dynamics in India, China, Mexico, UK, Philippines, LATAM and North America through long-term residency and frequent travel. * Project Management Professional (PMP), PMI North India Chapter; Certified Outsourcing Professional, IAOP. * Intensive training in Lean Six Sigma, Master Black Belt and Black Belt Certification through US and Indian sources. * Diverse reputation as Thought Leader, Sales Coach and Public Speaker at IAOP, Frost and Sullivan, Execs in the Know and other events. Operational Excellence ● Product Management ● Digital Solutions ● Automation ● Pre/Post-Sales Support ● Digital Customer Experience ● Business Process Optimization (BPO) ● Strategic Planning ● Data Analytics ● Business Intelligence ● Multisite Operations ● Best Practices ● Target Marketing ● Stakeholder Relations ● Internal Training ● Project Expediting ● Benchmarking ● Product Portfolios ● VIP Relations ● Market Trend Review ● SOW/SLA Formation ● Fiscal Controls ● Public Presentations ● Contract Negotiations ● System Transitions ● Sales Support ● Process Migrations ● Master Black Belt ● Lean Six Sigma ● International Business ● US Permanent Resident