Namrita Singh Email Address

B2B Analyst Finance and Accounting

HGS provides a full suite of business process management (BPM) services from traditional voice contact center services and transformational DigiCX services that are unifying customer engagement to platform-based, backoffice services and digital marketing solutions.

WHAT I’VE EXPERIENCED 16 years in the Order-to-Cash and Cash Application field 7 industries including Pharmaceuticals, Medical Devices, Agriculture, Chemicals, Software, Real Estate and Continued Education. Focus on Process Transformation, Revenue Recognition, Systems Management, Strategic Communications, Reporting & Data Analytics, Project Management, Inventory Management and Operations Implementation WHAT I’M PROUD OF Worked in conjunction with the UC Brokerage team supervisor, manager and the field team to effectively reduce any unapplied cash items >180 days from $16M down to $4M via a series of detailed reporting, tracking and clearance to miscellaneous income Owned initiative and led my team in collections of past dues for the Canadian market resulting in successful retrieval in-full of 98% past due funds (~ CAD 120K) within 90 days. Decreased process time by 80% for vendor creation and management via GVMS portal in SAP leading to a 100% accurate payout of earned commissions to dealers Streamlined customer refund processes to decrease turnaround time from 72 hours to 24 hours thus increasing customer satisfaction survey results Led the Salesforce Key Initiative group and all Salesforce training for Chemical Account Managers in North America Developed and deployed a detailed performance report highlighting actuals earned versus business targets to determine sales trends (by managers, product, and locations) across North American markets Led SAP training (within 3 weeks of onboarding into my role) for Crop Protection Bulk Delivery Calls for over 250 tons of product on a quarterly basis Utilized and became a known expert within my team for a wide-range of systems and tools: •Salesforce •SAP •NetSuite •WorkDay •Power BI •Cash Apps: PayPal (credit card), PayPal Manager (EFT payments), Wells Fargo online banking tool (US - wires), TD Bank online access (Canada - cheques) •Bayer/Monsanto Apps: APEX, LCR, Business Objects (Webi), AgData, MPM, Claims, IRD •Others: Right Signature, DocuSign, Ingenico, LOOKER, TalkDesk, JIRA, MonDesk, MonApp