Nick Sellers Email Address

Customer Experience Advocate, Product and Service Development Strategist, Promoter of Change, Pragmatist

SYKES provides business process outsourcing (BPO) services to global leaders. We strive to enhance our client's brands, one customer interaction at a time.

Pragmatic and thorough, I am an experienced manager, trusted coach and advisor, steadying influence and practical problem solver. New business challenges are a joy to work on.Change is an inevitable part of the roles I fulfill, but not change for the sake of change, which is pointless. I ask a lot of questions because insight comes through understanding, and understanding comes through testing and probing. I make no apology for this attribute, though colleagues can find it irritating.Specialties: • Providing clarity to complex business problems, and building solutions that address complexity• Business to business marketing, using online content and social channels to draw attention• Digital channels for customer support, optimising them for outcome and program performance• Upholding the customer experience, creating the right one while unlocking revenue opportunities and driving out unnecessary costI strive to ensure traditional values like reliability, honesty and integrity are kept front and center.