Jennifer Erickson Email Address

Senior Manager of Human Resources

SYKES provides business process outsourcing (BPO) services to global leaders. We strive to enhance our client's brands, one customer interaction at a time.

Trusted advisor to senior leadership and business units on critical human resources matters. Proven success in creating cost effective programs, maximizing operational efficiency and developing HR talent and engagement programs for 1,500 – 9,000 employees in a remote/virtual environment. High energy, goal driven HR professional with 18 years of proven leadership fueling organizational effectiveness and delivering undeniable results for companies and organizations of all types and sizes: multi-site, multinational and start up. Noted for action orientation, strategic vision, and superb problem solving skills; aggressively tackling tough issues head on. Excellent interpersonal, communication, and leadership skills. Roll-up-the-shirtsleeves, lead-by-example performer distinguished by ability to pinpoint and correct root causes of inefficiencies while improving both service and performance through the implementation and enforcement of strong HR systems and policies. Thrive in fast paced environment with multiple cultures and diversity challenges. Core Competencies: Employee Relations | Management Coaching | Employee Management | Corrective Action/ Terminations | Internal Investigations | Employment Law | Payroll | Benefits Administration | Policies & Procedures | Training Development & Delivery | Recruiting | Process Improvements