Michael Ritterbusch Email Address

Director of Innovation

SYKES provides business process outsourcing (BPO) services to global leaders. We strive to enhance our client's brands, one customer interaction at a time.

•20+ years principal architect leading cross-functional global teams •20+ years experience in Information Technology, Systems Design, and Systems Management •Key architect developing a secure-hyper-converged next-gen call center delivery platform for Fortune 500 companies including patent pending components •Collaborates effectively with key stakeholders (C-Level) and leadership to develop highly scalable concepts, cost effective cloud platform architectures and technology roadmaps based on company’s strategic initiatives and industry best practices •Innovates by proactively collaborating with cross functional teams to develop and deliver capabilities •Supports wide range of transformation projects by structuring complex business problems, completing detailed analyses, financial models, synthesizing relevant data & delivering results. •Provides technical product development skills in large, global growing businesses by bringing order to ambiguous scenarios requiring high technical capabilities, ability to influence & lead cross functional teams. •Develops trusted relationships with key technology/functional leaders & stakeholders to drive focus on the strategic technology objectives & optimize technology delivery. Translates business objectives into execution strategy (tactical & strategic), lead & successfully execute the strategy through strong collaboration & agile leadership. •Designs and migrates on-premise platforms to cloud •Manages global cost optimization initiatives •Works with all levels within the organization to develop IT strategy •Partners with vendors to develop and test new product features & solutions