Justin Ward Email Address

Head of Small Change, International Markets Lloyds Business Partner

QBE is Australia's leading International General Insurance and Reinsurance groups and one of the to 25 world wide.

A Business Change and Portfolio Management leader with over 20 years experience leading high performing teams to deliver complex and strategic business change transformation across key business sectors including Financial Services, Healthcare, Media and Travel. As an outgoing and open communicator, I have a pragmatic, flexible and collaborative style and am passionate about working with and influencing senior stakeholders, up to and including Board Level to lead large scale cultural, process driven and IT change. I have directed a large number of complex, full lifecycle, multi-million pound programmes across international markets, targeted at people, processes, IT, culture and behaviour. This includes recruiting, embedding and coaching permanent, contract and consultancy teams to deliver high- profile initiatives targeted at Digital, ecommerce, IT and Marketing. Particular experience includes driving innovation, leading high profile commercial negotiations and developing customer, operational and process led initiatives for UK blue chip organisations. I have a strong reputation for delivery and with a “hands on approach” thrive in new and challenging business environments. I believe passionately in developing the right people, with the right culture to deliver sustainable and business led change. Business related skills and experience includes: - Business Transformation (Organisation Design, Cultural Change, Digital transformation). - Business Relationship Management (3rd Parties, TU's, cross company Leadership Teams). - Change Management (Prosci, Lean Six Sigma). - Project and Programme Management (Leading Portfolio's of 30+ projects/ £30m budgets) - Leadership (Recruiting, leading and mentoring high performing teams of 40+, both onshore and offshore to embrace and deliver success). - CRM Programme Leadership of 2 major, full lifecycle Salesforce SaaS implementations - Digital Programme Management (ecommerce, SEO, Tablet, Web, SMS)