John Lockley Email Address

Information Technology Service Improvement

QBE is Australia's leading International General Insurance and Reinsurance groups and one of the to 25 world wide.

Providing IT consultancy & interim management services to large corporate organisations as well as small to medium enterprises, specialising in the delivery of service transformation.I am an adaptable and innovative leader with 15 years’ IT & business experience in large FTSE 100 global organisations. A strategic planner with excellent leadership skills and a strong background in operations, I use my full range of organisational, analytical and creative abilities to successfully deliver outcomes, in line with business strategy and objectives.I have led and developed effective, large teams across multiple locations, delivering strong results by virtue of a clear strategy and sense of purpose, highly motivated teams and the use of emerging technologies. As a sponsor and implementer of transformational IT change I am also experienced in leading major IT programmes to deliver key strategic outcomes. My leadership style is clear and direct but also inclusive. Identifying and conveying a coherent purpose is very important to me, as is personal communication and the development of strong working relationships.Relevant to organisations seeking to:- Transform their end user support services, significantly reducing costs whilst also delivering a step change improvement to their support experience. - Embed cultural change in their operational teams, through strong leadership and the adoption of Systems Thinking, Agile and other supporting methodologies.- Implement high degrees of automation to reduce operating costs associated with manual tasks.- Deliver a global IT Service Management target operating model.- Transition services to or from an outsourced provider in an effective and service orientated manner.- Create new operational areas in emerging technologies (e.g. Cloud services, automation, self service).- Deliver global transformational IT Change.For key skills, please refer to CTH Professional Services in the experience section of my profile.