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John Lockley Email Address


Job Title

Information Technology Service Improvement

Qbe Insurance

QBE is Australia's leading International General Insurance and Reinsurance groups and one of the to 25 world wide.


Providing IT consultancy & interim management services to large corporate organisations as well as small to medium enterprises, specialising in the delivery of service transformation.I am an adaptable and innovative leader with 15 years’ IT & business experience in large FTSE 100 global organisations. A strategic planner with excellent leadership skills and a strong background in operations, I use my full range of organisational, analytical and creative abilities to successfully deliver outcomes, in line with business strategy and objectives.I have led and developed effective, large teams across multiple locations, delivering strong results by virtue of a clear strategy and sense of purpose, highly motivated teams and the use of emerging technologies. As a sponsor and implementer of transformational IT change I am also experienced in leading major IT programmes to deliver key strategic outcomes. My leadership style is clear and direct but also inclusive. Identifying and conveying a coherent purpose is very important to me, as is personal communication and the development of strong working relationships.Relevant to organisations seeking to:- Transform their end user support services, significantly reducing costs whilst also delivering a step change improvement to their support experience. - Embed cultural change in their operational teams, through strong leadership and the adoption of Systems Thinking, Agile and other supporting methodologies.- Implement high degrees of automation to reduce operating costs associated with manual tasks.- Deliver a global IT Service Management target operating model.- Transition services to or from an outsourced provider in an effective and service orientated manner.- Create new operational areas in emerging technologies (e.g. Cloud services, automation, self service).- Deliver global transformational IT Change.For key skills, please refer to CTH Professional Services in the experience section of my profile.

Last University
Graduated from University of York
Lives in York, United Kingdom.

Other people working at Qbe Insurance:

Paul WilliamsGlobal Head of Sales
Christine KamHead of Communications and Marketing
Shelley SwensonVice President Information Technology and Enterprise Governance
Anthony CacchioneChief Information Officer Global Platforms
Justin WardHead of Small Change, International Markets Lloyds Business Partner
Shelley PhelanHead of Human Resources
Matthew CraneChief Executive Officer THB Group and President AmWins International
Karl Hamann**********@qbe.com
Matthew GouldstoneGroup Chief Technology Officer
Neil BaylesDirector of Information Technology Strategy, Architecture and Governance
Andrew Smith**********@qbe.com
Clare Leva**********@qbe.com
Amy Schutt**********@qbe.com
Ben CallawayHead of Information Technology Procurement, Australia and New Zealand
Margaret MurphyGroup Executive, People and Change
Tony ForwardChief Information Officer, Australia
Jason LittleVice President, Chief Information Officer, Chief Information Officer Manulife Information Technology Delivery Centers Asia
Mike EmmettGroup Chief Executive
Marcus MarchantChief Executive Officer, Australia, New Zealand and Singapore
David SymonsGroup Head of Media Engagement
S. Hares******@qbe.com
Investor Relations**********@qbe.com
Asia Media**********@qbe.com
Sara FoaleHead of Internal Communications
Tracy Hong**********@qbe.com
Hari Subbarao**********@qbe.com
Carolyn Whittaker**********@qbe.com
Kyle ChangTechnology Audit
Mike Stefaniak**********@qbe.com
Courtney KasperVice President, Claims Practice Leader, Financial Institutions

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