Vice President Desktop Services Manager
East West Bank, products & services, accounts, online banking, login, home purchase, mortgage, invest, immigrants, new to u.s., homeowners assistance, FDIC, overdraft
As an IT Manager and a call center manager for a financial services company, creating and developing policy, working with construction and contractors to build out new offices and IT infrastructure and making sure team building is a priority. Customer satisfaction, that's the key. Do what needs to be done to take care of the customer (or user), and understand their request, be respectful, be mindful of their time, know when to ask for help, set expectations, over deliver if you can, but always keep your promise to fix the issue. Specialties: Desktop Support and Call Center Management, Policy development and implementation. Team building, training. NextGen EMR/EPM programming.
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