Mike Parsons's email

Some informations about Mike Parsons:
Vice President, Support Services at Datalink
Mike lives in Broomfield.
Mike attended University of Colorado-Executive MBA Program
I am a senior executive with extensive, hands-on IT operations management experience in global environments. My experience and training enables me to apply both engineering and business principles to strategic IT decisions. I am adept at building cross-functional technical teams to balance resources and service requirements. I keep businesses competitive by introducing new capabilities and services with sustained quality while continuously reducing costs. This has required focusing simultaneously on increasing efficiency and eliminating unnecessary tasks. I have increased efficiency by instituting business processes based on ITIL principles, helpdesk automation, training programs, and comprehensive reporting. These efficiency gains also result in improved customer service as the team has the tools and training to improve their performance. I have eliminated unnecessary tasks by focusing the organization on proactive management. I developed a set of analysis tools and procedures to optimize system performance. As systems operate more effectively, they require less problem management. Proactively managed systems also have more predictable growth and utilization, which eliminates emergency changes and expansions. Specialties: I provide hands-on leadership in: 24x7x365 IT Operations Management ▪ International Business Development ▪ IT Service Delivery, ITIL ▪ Enterprise Customer Management ▪ Data Analysis & Reporting ▪ Datacenter & Facilities Management ▪ Strategic Vendor Management ▪ Technical Team Building ▪ Technology Selection & Development ▪ Product Development and Delivery ▪ Integration of Company Acquisitions

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