Mark Kocour PhD Email Address

ZS Associates is a global leader in sales and marketing consulting, outsourcing, technology and software. For almost 30 years, ZS has helped companies across a range of industries get the most out of their sales and marketing organizations.

A results-driven, analytical, and hands-on Global Information Technology Executive with awarded expertise in global IT services, data center management, systems integration, and outsourcing. Proven mastery of business process improvements, strategic planning, project management, compliance, contract negotiations, and vendor relations. Established capabilities in budgeting, staffing, team building, and policy/procedure implementations. Driven to achieve results and exceed expectations to ensure long-term and sustained success of an enterprise, as well as desirable bottom-line results.-Developed strategic technology plans for transforming business processes, operation practices, human capital, and IT capabilities. -Orchestrated IT projects using agile project management, from concept development through implementation, with full accountability for schedule, milestones, risk assessment, and budget.-Managed business process improvements by implementing enterprise technology solutions in alignment with business, budget, and timeline requirements. -Established global IT infrastructures, with emphasis on high availability, scalability, security, and compliance.-Maximized technology investments by fulfilling business technology needs while decreasing overall technology costs, as well as securing 50% discounts through proficiency in IT contract negotiations, evaluating capacity needs, and leveraging competitive bids.-Increased overall customer satisfaction and usability of 90% of IT productivity solutions.-Analyzed and modified staffing structure to reduce labor expenses 60%.-Developed and motivated high-performance global IT team, consistently maintaining turnover rate at 5%.-Achieved high performance team score among global IT professionals. Recognized as Best Employer Range based on Aon Hewitt Employer Range year over year.-One of five named finalists for Midmarket CIO Award of Excellence in 2013.