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Ken Smith Email Address


Job Title

Vice President Customer Operations, Retail Real Estate and Manufacturing


Orvis is a family-owned retail and mail-order business specializing in high-end fly fishing, hunting and sporting goods.


A results-oriented, self-motivated leader with extensive customer operations, technical solutions focus and a proven track record of accomplishments in customer, information technology, manufacturing and business settings. Demonstrated effectiveness in fast-paced, hands-on, multi-channel retail environments focused on project management, system integration and strategic planning. Accomplished and highly skilled in vendor management, staff development and executive liaison roles. A strong partner with business peers who assesses strategic objectives and implements tactical solutions to deliver business growth through industry best practices. Comfortable learning new skills and taking on unique challenges to spearhead innovative solutions.

Last University
Attended Johnson & Wales University
Lives in Roanoke.

Other people working at Orvis:

Jennifer KovacE-Commerce Marketing Manager
Sandra RossiVice President of Design, Development and Sourcing
Heather YushakMarketing Circulation Manager
Kenneth J SmithVice President Customer Operations, Retail Real Estate and Manufacturing
Lisa LavinDirector of Customer Success
Michael PohlmanController
Gretchen FarrellChief Human Resources Officer, Stakeholder
Dave FinneganCustomer Experience Officer
Timothy DellesSenior Marketing Manager
Kendall VinsonVP-Information Technology
Brian GallowaySenior Director of Omni-Channel Marketing
Pam NemlichDirector, Human Resources
Robert BeanChief Financial Officer and Chief Operating Officer
John D. SebestinSenior Information Technology Manager, Applications Development and Support

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