Senior Director, Managed Services and Support at Model N
Based in Waltham.
Chris attended Salem State University
I am a driven customer success and practice leader with over 8 years of experience managing highly effective teams and implementing processes and methodologies through continuous improvement. Responsibilities include: practice management, pre-sales, delivery, customer success and people management in Enterprise Software organizations. I have successfully managed several implementations in the life science industry on-time, on-budget and on-value while taking a customer-centric approach. I am very passionate about the teams and customers I work with and always strive for high customer satisfaction scores year over year. Specialties: Practice Management Customer Success Resource Management Team Building Sales Support SaaS / Cloud Software Implementations Engagement Management Quality and Risk Management Continuous Improvement Web Design / Development Content Management Sysytems (Drupal) Offshore Team Management