Klaus Steven Email Address

Senior Director of Sales EMEA and Managing Director Germany

Miller Heiman Group increases business performance through sales training, customer service training and customer experience strategy.

I am a dedicated business leader and trusted business advisor with an excellent track record of commercial development (Top Line and Bottom Line) over twenty-five years in four Managing Director assignments. With strong focus on leadership, sales, and service excellence I have helped large international and mid-sized B2B organizations to achieve their key results, such as: revenue and market share growth, sales effectiveness, win ratios, margin and profit improvement, cost of sales, time-to-market, CRM adoption, new hire onboarding, customer satisfaction and NPS, etc. My comprehensive DNA comprises complex sales, global key account management, focused development of leaders and professionals and transformation. Now working as an independent sales consultant, I bring insights, experience, and in-depth knowledge about strategy execution and (sales) transformation acquired through eight M&A´s including Management-Buy-Out and five years entrepreneurship. Working as a consultant, certified facilitator, coach, or speaker, I help and enable clients to turn desired key results into operational reality by creating positive behaviors and culture needed. Clients achieve their business goals smoother and faster and finally create a sustainable competitive advantage.