Vivekanandhan R Email Address

DGM Information Technology Operations and Service Delivery

Firstsource is a global leader in BPO and business transformation, working with the world's best known brands. We are big enough to deliver and small enough to care.

IT Professional with 20 years of experience in IT Service Delivery, Technology Operations, Managing IT across the Enterprise in ITES/BPO Industry.  Achievements in managing large strategic IT initiatives involving re-engineering of IT processes and enterprise applications. Excellent analytical, organizational, interpersonal skills. Committed to delivery of information systems in a fast-paced, deadline-driven environment. Proven ability to translate Business needs into technology requirements that supports the company's Business objectives, and to successfully manage all phases of IT Projects from needs analysis and requirement gathering, implementation, and training. Result oriented professional, recognized for taking on major initiatives, and adapting to rapidly changing environment and resolving mission-critical issues to ensure bottom-line success.