Simon Carlton Email Address

Executive Vice President Client Relations, Healthcare Payer

Firstsource is a global leader in BPO and business transformation, working with the world's best known brands. We are big enough to deliver and small enough to care.

I am a successful, customer-centric, Healthcare Sales leader and deal-maker with deep experience in Business & Corporate Development and in BPO, ITO, Consulting, Analytics and AppDev/Testing Services.I lead Hunting & Customer Relationship teams, large and/or complex deals and inorganic growth - from inception to close - and specialize in building lasting CxO relationships. My Strengths: I deliver Results - New Logos; top-line revenue growth; NPS/Customer Sat, and margin improvementLeadership - Of the relationship, strategy, deal cadence, solution development and, most of all, of multi-discipline global teamsIntegrity - ongoing success is about trust, honesty, openness and personal relationships.My Experience:Trusted Advisor, Master Deal Maker, Consultant, Client Partner, Unit Executive, Business Development Executive specializing in large, complex and global Healthcare & Life Sciences engagementsWhat I'm currently working on: Sales Team Management, Channels & Alliances; CxO relationship development; Health Plan BPO (carve-out); M&AIndustry/offering specializations:MLR (cost take-out) for Health Plans. GTM Alliances. End-to-end Commercial & Government Payer product implementation, managed services and technical support.My expertise:Core Health Plan Operations; Calls, Claims, DE/RMO, Provider DM, Enrollment & Billing; Provider HIS/EMR support; Healthcare F&A; Operational Performance Management; Output Mail-room Efficiency/Cost Reduction, EDI, Data & Content Management; Workflow and Business Process Re-engineering; ITIL Service Management; Application Development & Testing.Specialties:C-Level Relationship Development/ManagementBusiness Development/Complex Services SalesCorporate Development & Market AlliancesTechnical Solution Development ROI and Financial EngineeringChange ManagementContract Negotiation