Aspect's call center solutions are built to help optimize your contact center performance through improved customer service and efficiency.
In his role at Aspect Spence leads global Cloud Operations and product Technology Strategy & Architecture. As the General Manager, Spence also led bootstrapping the Workforce Optimization Business Unit and the transformation of Product Management using the Pragmatic Marketing framework and agile tools & processes. Prior to Aspect, Spence provided planning, technology, and agile process assistance to companies engaging in enterprise systems development, integration projects or business/technology startup. Spence also served as SVP, Development for Escalate Retail where he successfully led process integration and product development until its acquisition by RedPrairie. Spence has a strong record as a technology executive in meeting or exceeding business goals and delivering successful solutions to Fortune 100 and Fortune 500 companies. Specialties: Successful delivery of systems/software development projects. Business/Technology Integration, Product Management, Technology Strategy, Software Planning & Estimation, Financial Management, Agile Software Processes, Team Development
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