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John McCrea Email Address


Job Title

Vice President Operations and Customer Success

Aspect Software

Aspect's call center solutions are built to help optimize your contact center performance through improved customer service and efficiency.


I am an accomplished and highly skilled Senior Information Technology Leader with a long list of successes in Application Development, Systems & Network Administration, Cloud, Traditional Relational and Non-Traditional Databases, Business Intelligence, Data Analysis, Business Process Automation, Operations, DevOps, Build and Run, Technical Support, Research, Reporting, Testing & Training. Proficient in JavaScript, Python, R, React, SQL, as well as Cloud Infrastructure and related technologies within AWS, Azure, & GCP. I have built and managed excellent teams, locally and geographically dispersed in US, Asia and Europe by providing motivation, personal and professional development and guidance. I have implemented diverse, cross-functional teams (including managers and team-leads) working with application, support, operations, project management and senior leadership. I specialize in data, new technologies, and I am obsessed with customer satisfaction. This has led to successful, productive, high performing departments within various industries. I have a solid experience developing strategies and processes that exceed expectations, improve customer satisfaction and increase revenue and bottom-line success. I am an avid believer in ownership, responsibility and action and accountability. Known for getting the job done successfully. I have been a senior leader of company Culture Crews and develop and foster creative morale and culture building events for during work and outside of the office.

Last University
Graduated from Olympic College
Based in Tallahassee.

Other people working at Aspect Software:

Jaime KoziolIndependent Real Estate Professional
Donald DevineInformation Security, Privacy, Audit and Risk Management Leader
Beth ZindelDigital Marketing and Marketing Operations Leader and Director
Kristi GrassleyGlobal Talent Acquisition Director
Colin WhelanHead of Workforce Optimisation
Spencer MallderDirector Strategy
Lena PiongReg Human Resources Director
Stewart BloomSenior Software Developer
Joy Encinasj*****@aspect.com
Dara MacmichaelSoftware Developer
Marsha PikeSenior Director, Global Human Resources
Michael HarrisChief Product Officer and Chief Marketing Officer
Gregg ClevengerExecutive Vice President and Chief Financial Officer
Mariana PoletoEspecialista De Marketing
David Funckd*****@aspect.com
David RollingVice President of Customer Success
Astha Sharmaa*****@aspect.com
Sarah Andersons*****@aspect.com
Rachel Mullerr*****@aspect.com
Lisa McDonaldSenior Director, Human Resources Service Center
Wayne LockhartPartnership Manager
Robert Sharpsteenl*****@aspect.com

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