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John Mccrea Email Address


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Job Title

Vice President Operations and Customer Success

Aspect Software

Aspect's call center solutions are built to help optimize your contact center performance through improved customer service and efficiency.


I am an accomplished and highly skilled Senior Database Manager and Emerging Cloud Data Technologies Professional, with over 19 years experience in Application Development, Systems & Network Administration, Relational Databases, Business and Data Analysis, Business Process Automation, Technical Support, Research, Team Leadership and Development, Testing & Training. I possess a rare combinations of diverse IT experience in various industries (Banking and Currency Exchange, Broadcast Television, Customer Relations Management, Department of Defense, Gaming & Entertainment Global Technology, Internet Security, Insurance, Online Direct Marketing, Retail Sales, Telecommunications and Start-up Consulting Companies), which I feel provide an unique perspective towards finding and implementing solutions. I have built and managed excellent teams by providing motivation, personal and professional development and guidance. I encourage my teams to find Innovative Ideas and to Excel during times of Change. This has lead to successful, productive, high performing and result-oriented departments within various industries. I have a solid experience developing strategies and processes that exceeded client expectations, improved customer satisfaction and increased revenue and bottom-line success. I am an excellent communicator and emphasize building lasting associate, coworker and customer relationships.

Last University
Graduated from University of West Florida
Based in Lawrence.

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Beth Zindelb*****@aspect.com
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Spencer MallderDirector Strategy
Lena PiongReg Human Resources Director
Stewart BloomOperating Executive
Joy Encinasj*****@aspect.com
Dara MacmichaelSoftware Developer
Marsha PikeSenior Director, Global Human Resources
Michael HarrisChief Product Officer and Chief Marketing Officer
Gregg ClevengerExecutive Vice President and Chief Financial Officer
Mariana PoletoEspecialista De Marketing
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David RollingVice President of Customer Success
Astha Sharmaa*****@aspect.com
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Rachel Mullerr*****@aspect.com
Lisa McdonaldSenior Director, Human Resources Service Center
Wayne LockhartPartnership Manager
Robert Sharpsteenl*****@aspect.com

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