John McCrea Email Address

Vice President Operations and Customer Success

Aspect's call center solutions are built to help optimize your contact center performance through improved customer service and efficiency.

I am an accomplished and highly skilled Senior Information Technology Leader with a long list of successes in Application Development, Systems & Network Administration, Cloud, Traditional Relational and Non-Traditional Databases, Business Intelligence, Data Analysis, Business Process Automation, Operations, DevOps, Build and Run, Technical Support, Research, Reporting, Testing & Training. Proficient in JavaScript, Python, R, React, SQL, as well as Cloud Infrastructure and related technologies within AWS, Azure, & GCP. I have built and managed excellent teams, locally and geographically dispersed in US, Asia and Europe by providing motivation, personal and professional development and guidance. I have implemented diverse, cross-functional teams (including managers and team-leads) working with application, support, operations, project management and senior leadership. I specialize in data, new technologies, and I am obsessed with customer satisfaction. This has led to successful, productive, high performing departments within various industries. I have a solid experience developing strategies and processes that exceed expectations, improve customer satisfaction and increase revenue and bottom-line success. I am an avid believer in ownership, responsibility and action and accountability. Known for getting the job done successfully. I have been a senior leader of company Culture Crews and develop and foster creative morale and culture building events for during work and outside of the office.