Vice President Operations and Customer Success
Aspect's call center solutions are built to help optimize your contact center performance through improved customer service and efficiency.
I am an accomplished and highly skilled Senior Database Manager and Emerging Cloud Data Technologies Professional, with over 19 years experience in Application Development, Systems & Network Administration, Relational Databases, Business and Data Analysis, Business Process Automation, Technical Support, Research, Team Leadership and Development, Testing & Training. I possess a rare combinations of diverse IT experience in various industries (Banking and Currency Exchange, Broadcast Television, Customer Relations Management, Department of Defense, Gaming & Entertainment Global Technology, Internet Security, Insurance, Online Direct Marketing, Retail Sales, Telecommunications and Start-up Consulting Companies), which I feel provide an unique perspective towards finding and implementing solutions. I have built and managed excellent teams by providing motivation, personal and professional development and guidance. I encourage my teams to find Innovative Ideas and to Excel during times of Change. This has lead to successful, productive, high performing and result-oriented departments within various industries. I have a solid experience developing strategies and processes that exceeded client expectations, improved customer satisfaction and increased revenue and bottom-line success. I am an excellent communicator and emphasize building lasting associate, coworker and customer relationships.