Jon Relvas Email Address

Director of Business Development

Aspect's call center solutions are built to help optimize your contact center performance through improved customer service and efficiency.

Proven sales executive with extensive experience building the vision, framework, and maturity of outcome-based customer success, sales, and sales operations teams for Technology, BPO Services, Software as a Service (SaaS), and Professional Services. A deep understanding of value drivers in revenue growth, retention programs, and recurring revenue management, ensuring the continued delivery of improved customer satisfaction to clients. Driven to foster an environment of innovation and continual improvement to re-imagine delivery of customer success and operations across national and international SMB, mid-market, enterprise, and public sector/government accounts. Progressive sales management, business development, operations, RFP and Proposal management, and customer success management leadership experience. Highly skilled in results-oriented sales execution, pipeline forecasting and management, budgets, strategic planning, customer account plans and account-based marketing (ABM) programs, and performance measurement with the ability to build growth-focused sales and operations teams. Organized and resourceful problem solver with keen attention to detail, excellent communication, and polished presentation skills.