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Mara Castro Email Address

abcd@warbyparker.com

Job Title

Employee #1 and Head of Customer Experience

Company
Warby Parker

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Bio

Passionate about leading highly engaged and performing teams in scaling businesses through people, process and technology with a focus on delivering best-in-class employee and customer experiences. I've spent my professional career scaling startup brands into household names. Currently the EVP of Customer Experience at Evolve, the fastest growing vacation rental hospitality company in North America, I am responsible for delivering exceptional hospitality at scale. Prior to joining Evolve, I was the first hired employee at Warby Parker in February 2010, a direct-to-consumer lifestyle brand focused on vision for all, where I served as Head of Customer Experience playing a crucial role in scaling the organization with a focus on delivering best-in-class customer experiences. A global citizen having lived in Libya, the United Arab Emirates, Singapore, Venezuela, Brazil, Spain and the United States, I currently reside in Colorado with my husband and two girls where we enjoy the year-round outdoorsy lifestyle.

Last University
Graduated from Texas A&M University
Location
Lives in New York.

Other people working at Warby Parker:

Mike FiedlerSenior Director of Engineering
Warby ParkerIndependent Pharmacy
David GilboaMarket Strategy Associate
Molly RhodesVice President, Strategy
Robert LefkowitzChief Technology Officer
Huntley RodesFounder and General Partner at Elephant
Sean McintyreSolutions Architect
Brian MagidaVice President, Performance Marketing
Susan LeeChief People Officer
Sveta BhansaliEmployee #1 and Head of Customer Experience
George**********@warbyparker.com
Lee EllisSenior Product Manager – Retail
Nicholas TaylorConsultant
Andrew HuntFounder and General Partner
Neil BlumenthalSummer Associate
Timothy LoBrand Marketing and Development
Kimberly NemserWarby Parker
Jacqueline QuesadaAssociate Brand Manager, Collaborations and Partnerships
Lucille Lam**********@warbyparker.com
Ruby NorenSenior Brand Manager
Jessica OttofaroDirector Talent Acquisition
Rebecca WilsonSenior Manager, Performance Marketing
Lon BinderChief Technology Officer
Neil BlumenthalSummer Associate
Lon BinderChief Technology Officer
Max ShronHead of Data Science
Daniel McclureSenior Manager, Information Technology Service Delivery
Roger LopezPrincipal Software Engineer
David GilboaMarket Strategy Associate
Dan MorelSelf Consulting
Michael CraigMarketing and Analytics

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