Mara Castro Email Address

Employee #1 and Head of Customer Experience

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Passionate about leading highly engaged and performing teams in scaling businesses through people, process and technology with a focus on delivering best-in-class employee and customer experiences. I've spent my professional career scaling startup brands into household names. Currently the EVP of Customer Experience at Evolve, the fastest growing vacation rental hospitality company in North America, I am responsible for delivering exceptional hospitality at scale. Prior to joining Evolve, I was the first hired employee at Warby Parker in February 2010, a direct-to-consumer lifestyle brand focused on vision for all, where I served as Head of Customer Experience playing a crucial role in scaling the organization with a focus on delivering best-in-class customer experiences. A global citizen having lived in Libya, the United Arab Emirates, Singapore, Venezuela, Brazil, Spain and the United States, I currently reside in Colorado with my husband and two girls where we enjoy the year-round outdoorsy lifestyle.