Director of Customer Experience
Formerly Elance-oDesk, Upwork is a freelance talent platform. The platform helps businesses quickly find freelancers by using the Upwork Message Center; a new chat tool.
• Experienced in leading direct reports as well as cross-functional teams, managing programs from conception to completion, and documenting new requirements • Competent in developing product roadmap and managing product requirements, adaptation, and market analysis. • Skilled in conflict resolution, performance evaluation, facilitating diverse learning, and building productive partnerships with clients and staff • Able to multitask and thrive in a fast-paced, pressured environment while continuing to be creative, flexible and results oriented
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