Massiel Gomez Mba Email Address

Customer Service Supervisor

Tourneau, the largest luxury watch retailer in the United States, was established in 1900. Renowned for its unparalleled customer service and extensive selection of new and Certified Pre-Owned watches, Tourneau offers more than 8,000 unique styles from over 100 world-famous brands, including Rolex, Patek Philippe, Cartier, Breitling, Vacheron Constantin, Jaeger-LeCoultre, IWC, Panerai, TAG Heuer, and Longines. In addition to expert service and repairs facilities, Tourneau also purchases and trades timepieces online and in stores nationwide.

Results-oriented professional with 10+ years of retail experience in a fast-paced, team-based environment. Highly effective communicator who excels at building relationships at all organizational levels. Self-motivated and attentive Customer Service Representative with 6+ years achieving customer service satisfaction and customer retention goals who excels at uncovering customer needs, finding solutions and handling objections. Independent and quick thinking team player seeking a role offering increased responsibility that will foster career advancement.