Michael Pearce Email Address

Strategic Planning and Customer Experience and Culture and Engagement and Business Development and Market Analysis

A nonprofit health system serving Greater Seattle for over 100 years.

Recognized as one of the top 40 business leaders under 40 by the Puget Sound Business Journal (2012). Provides executive leadership to solve a diverse range of complex organizational challenges for growth and improved business performance. Designs creative, data-driven strategies, implements innovative and results-oriented solutions, and leads and develops dynamic teams. Business Growth Planning and Development Determines priorities and delivers roadmaps that provide a clear focus for risks and investments by utilizing data-driven assessments and creative insights Operational Efficiency Designs the approach and implements the process to align essential business operations and measurements for improved efficiency, reduced costs and sustained, accountable performance excellence Brand Strategy and Marketing Identifies the company’s core stakeholder promise to provide focus and alignment for how work is delivered and how people connect to products and services, ensuring investments are more effective and teams perform reliably Culture Development Identifies the organization’s unique principles, develops creative tools and implements programs that properly align and communicate to simplify work for employees and prioritize initiatives Customer Experience Designs the strategy for improved customer loyalty by leveraging the company’s brand and culture, defining key touch points and driving operational improvements that increase revenue through repeat business and referrals Strengths: Leadership, Change Management, Strategic Planning, Business Development, Employee Engagement, Market Assessment and Analytics, Organizational Alignment, Business Planning, Capital Investment, Customer Loyalty, Financial Management, Land Use Development, Operations Management, Performance Improvement