William Chase Email Address

Director of CRM

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I'm a senior-level manager specializing in operations and customer service with over 18 years of experience and proven success. I have managed cross functional areas ranging from technical specialists, programmers, union electricians, financial client services, customer service, sales professionals, and data analysts and have a talent for getting them operating at peak productivity with superior service levels while developing stellar employees along the way. I'm well versed in the challenges of working in a fast paced environment and I've successfully built and molded departments into world class organizations. I leverage technology, provide training, and am a huge proponent of employee coaching and development. To make it all work I've managed projects from software releases to process engineering. Specialties: Operational efficiencies and Customer Relationship Management (CRM) implementation.