Dale Parchois Email Address
@stericycle.com
Senior Vice President Customer Experience
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Forward-thinking executive with 20+ years of experience maximizing customer experience through expert leadership in service environments with a healthcare focus. Promotes financial and operational success, reflected in improved loyalty, operational results cost savings and increased revenues. Combines strong financial management background with superior leadership and communication skills to drive business outcomes and strategies. Specialties: Customer Service Strategy • Contact Center Design and Consolidation • Customer Channel Development • Performance Management/Measurement • Staff Development and Retention • Business Development • Finance/Budget Management • Expert Process Management • Organizational Redesign • Six Sigma Certification • Creating High-Performing Teams • Client Relations • Contract Negotiations • Team Member Engagement • Operations Direction • Leading Mergers
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