Senior Salesforce Administrator
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Experienced CRM Manager with a strong background in Salesforce.com implementations/administration and combining experiences in IT Management, Application Development and Support, Business Analysis, Project Management, and Process Improvement to identify business needs, define business rules, articulate system requirements, and plan for the execution and the delivery of projects. Hands on SFDC configuration experience and solution oriented. Confident in interacting with all levels of the organization to provide recommendations, training, and proactive best practice advice in the various areas of Salesforce.com. The objective of which is to maximize the company’s ROI in the utilization of Salesforce.com. Owned, implemented, and maintained multiple B2B and B2C Salesforce.com deployments. Led efforts in the data migration and functionality of multiple CRM systems into Salesforce.com. Worked with stakeholders to define, test, and deploy system enhancements. Streamlined the Service Cloud to make the case creating process easier for our representatives and to ensure the case owners have all the information they need to address client issues as quickly as possible. Seasoned manager overseeing a support staff responsible for product documentation, internal product training, bug fix prioritization, and external customer help site management. TECHNICAL SKILLS Salesforce.com System Administration: Role/Profile Setup, Workflows, Validation Rules, Apex, Dataloader, Reports & Dashboards, Custom Objects, Customer Portal, Knowledge Base, Service Cloud, Sales Cloud, Mail Merge implementation, LiveAgent Chat Support implementation Data Management: SQL Server Database, PostgreSQL Database, Data Migration
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