Head of Patient Engagement
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A strategically-driven and results-oriented Customer Experience thought leader with over 18 years of experience across multiple industries including: banking, telecommunications, e-commerce subscription, media, food technology & healthcare. Visionary hospitality approach to CX has helped elevate customer experience as key brand differentiator and contributor to customer lifetime value and loyalty throughout work experience. Passion for building highly-motivated and collaborative teams of leaders and employee culture dedicated to continuously elevating the experience of internal and external customers. Areas of expertise include: Customer Experience Operations & Strategy Customer Lifecycle Management Employee Engagement P&L Vendor Management Loyalty & Retention Outsourcing Growth Marketing Customer Relationship Management
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