Chad A Mcdaniel Email Address

Executive Vice President, General Counsel and Chief Administrative Officer

Lydall, Inc. is a global manufacturer of specialty engineered products for the thermal/acoustical and filtration/separation markets.

Chad McDaniel is an advocate for the Customer Management Executive. Chad is best known throughout the customer management industry for his tireless work performed in showcasing the success of today's Customer Executive. We want to inspire every organization to put the Customer First when making decisions. We believe advancements in Customer Experience are created when leaders share experiences, outlooks and insights. Our focus acknowledges the requirement to provide measurable value to our businesses by delivering customer experience improvements in an efficient and effective manner. We leverage research, data, and the experience of a broad network of world class brands to develop leaders, advocate change, and transform the customer experience. Chad works rigorously to maintain an active dialog and knowledge base with the top customer knowledge the industry has to offer. He connects executives in the customer industry in a number of ways including the facilitation of networking opportunities, content creation, and knowledge sharing. • Education and Networking - Live Events - Customer Response Summit • Industry Awareness - Voice of the Customer Radio, Blogs, Thought Papers, Webinars • Industry Recognition - Voice of the Customer Awards • Advocacy Marketing – Content Creation, Brand Awareness Specialties: Community Management, Multi Channel Customer Engagement, Social Media, Contact Center/Customer Management, Resource Management, Direct Marketing, CRM Industry, BPO Industry, Social Media, Contact Center, Managed Services, Event Planning Management, Leadership Development, Industry Benchmarking. To learn more visit www.execsintheknow.com