Senior Technical Project Manager
Linden Lab was founded in 1999 by Philip Rosedale to create a revolutionary new form of shared 3D entertainment. The former CTO of RealNetworks, Philip pioneered the development of many of today's streaming media technologies, including RealVideo.
Currently working in Technical support for an online virtual world. Have been with the current support team since the beginning of our dedicated billing service and addition of 24 hour availability. I have a considerable amount of customer support experience as well as technical support abilities. Specialties: Risk Mitigation, metric reporting, technical support, support training and management, tools administration, support trending, project management, Liaison duties, vendor management.
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