Jocelyn Hayes Email Address

Lifelong Learner, Social Collaborator, Champion of Change, and Technology Evangelist

ISG (Information Services Group) (NASDAQ: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including 75 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth.

Jocelyn's blended experience in the practice of Organizational Change Management (OCM) and User Enablement Training enables her to successfully lead clients and teams while utilizing her deep experience. She provides thought leadership, hands-on delivery and management of OCM and User Enablement Training programs driving change in a positive way and building sustainable knowledge transfer.Jocelyn's peers recognized her leadership and appointed her to the prestigious position on America's SAP User Group Board of Directors where she was responsible for overseeing Membership and Volunteer initiatives and activities for a member community consisting of over 45,000 members and a budget of $20M+.Prior to joining executive ranks, Jocelyn built her technical abilities over two decades including process analysis, authoring technical design, configuration management and software implementations. Over her two decade career, she has worked in many diverse industries including Manufacturing, Retail, Logistics and Wholesale Distribution, Telecommunications, Insurance, High Tech, Satellite Imagery, Public Sector and Chemical.Specialties: ERP, specializing in SAP Implementations focusing on User Enablement thru Training and Organizational Change Management. Jocelyn also has deep SAP Functional Expertise, primarily in Logistics and Finance solutions.