Looking Ahead to the Future
Infor builds beautiful business applications with last mile functionality and scientific insights for select industries delivered as a cloud service.
Strategic leader of product management, building the capabilities, practices, and programs that put customers at the center of product decisions to drive revenue, referrals, and retention. Over 25 years of experience leading product management for increasingly larger product portfolios and delivering SaaS, ERP-based solutions focused on the services sector. Champion of customer-driven culture, strengthening alignment between the business and its customers by establishing programs spanning voice of the customer, customer experience, and retention. Adept at mastering complex business challenges across multiple industries and translating them into technology solutions. Expert in customer analytics and insights, leveraging Salesforce, Marketo, and other technologies to understand and meet customer needs, improve customer experience, and strengthen relationships. Transformative cross-functional leader who builds strong product management teams and productive collaborations, guides new ways of working, and aligns large organizations to shared values and processes. Engaging speaker, thought leader, and presenter. AREAS OF EXPERTISE SaaS Product Management • Product Strategy & Roadmaps • Customer-driven Product Development & Prioritization • Go-to-Market Strategy • Agile Methodology • Organizational Transformation • Cross-functional Leadership