Senior Director of User Experience
Move your business forward with inContact's cloud contact center software. Our customer service solutions reduce costs, increase revenue & help strengthen your brand.
Good design is disruptive to the status quo; it innovates on emergent ideas and technologies, changes business cultures, and excites customers. Users should not only feel comfortable in their experiences with software and multimedia platforms, they should be affected, encouraged in new ways of working and interacting throughout their personal and professional worlds. As the ultimate end users, customer feedback is absolutely vital to a successful UX/UI design process. Throughout my work as a UX/UI designer, I have engaged customers in many industries to gain an intimate understanding of their requirements and the needs of their customers, and have built strong alliances with experts, researchers, focus groups, and other innovators to translate design dreams into tangible, transformative solutions. Highly skilled in recruiting and building great UX/UI design teams, I reach across organizational lines to gain the trust and partnership of operational and technical teams, including Product Owners, Project Managers, and Software Developers, working to unite diverse business groups toward a common vision and outcome. Businesses want to achieve profitability and efficiency, and are looking for software solutions to drive their operational and technical goals. Truly focusing on stakeholder needs requires consistent communication of software design best practices and knowledge gained through years of experience, focused research, and collaboration with industry experts. A well-educated business stakeholder can provide laser-focused requirements that enable every team involved in the design lifecycle to produce top-quality, highly usable, and intuitive software products. Throughout every UX/UI design initiative I lead, I walk the tightrope between stakeholder requirements and tangible design solutions. Please contact me at any time to discuss how I can assist your company in the development of innovative, disruptive UX/UI solutions. I look forward to working with you!
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