G. Trudeau Email Address

Connoisseur

Humanscale is the premier designer of sustainable ergonomic seating and tools for a more comfortable workplace.

Dynamic Lean Six Sigma Yellow Belt Certified business unit leader with 15+ years experience driving top level customer service methodologies within service & support departments. Instrumental in enhancing customer satisfaction & driving quality & efficiency initiatives. Proficient with use & implementation of metrics & analytics while balancing the voice of the business & voice of the customer. Skilled with leading large-scale projects to on-time, on-budget completion. Areas of expertise include: Contact Center, Field & Warranty Service Operations • Sales Support Operations • Staff Leadership & Development • Best Practices Development • Quality Control • Implementing & Managing Mechanisms • Six Sigma Reporting & Best Practices • Root Cause Analysis • Project & Program Management • Product Management • Procedural & Regulatory Compliance • Call Center Implementation • Customer Experience • Customer Satisfaction • Complex Issue Resolution • Pilot Launch, Incubation Management & Mainstream Rollout to Networks