Timothy Jones Email Address

Information Technology Director and Enterprise Information Technology and ITSM and Program and Project Management and Customer Service Manager

HumanGood is a nonprofit organization which specializes in senior living, senior housing, long term care and successful aging.

I'm an innovative IT leader that builds and leads high performing IT Enterprise teams, embracing change and thriving on adding business value. Passionate Business Intelligence leader that ensures the right data to the right people at the right time to make the right decisions. With over 20 years of global experience in Information Technology in Fortune 500 companies across various industries, my expertise lies in operational and strategic planning, leading program teams and project portfolios and managing stakeholder relationships. Extensive change management experience in leveraging tools, people and functional process knowledge to lead transformation within the business community driving growth and efficiency. RECENT ACCOMPLISHMENTS: ► Introduced enterprise cloud solutions. Migrated 60,000 email accounts to the cloud. ► Designed a new Mobility program managing 25,000 mobile devices. Generated $5M savings. ► Revitalized a struggling Global Client Service Desk. Increased first call resolution by 20%, doubled customer satisfaction scores and reduced cost by $2.5M. SPECIALTIES: • Thrives in ambiguity | Curiosity | Resiliency | Problem Solving • Continuous Improvements | Cost Savings • Organizational Change Management • Ability to align strategic vision with execution • Highly skilled in inspiring others and engaging them to act • Interpret and build strategy with data analytics • Vendor Management, Consulting & Outsourcing • Global Team Management/Cross-Functional/ Matrix • Program, Project and Portfolio Management --> Agile | Scrum | Waterfall SDLC • ITSM