Shelley Simone Email Address

Vice President, Enterprise Support

Hitachi Vantara drives data to meaningful outcomes.

Proud and excited to be a member of a passionate team of customer focused professionals with a great culture, and a dedication to service excellence for products embracing innovation, transformation, social responsibility and customer success! Differentiated by my background in Service, Engineering and Sales, I am a mission driven customer focused leader with a track record of superior customer satisfaction while driving operational and financial success. I am recognized for my ability to establish clear goals, create a common vision of success that is shared by every level of the organization, and for my relentless focus on execution. ·A track record of growth and continuous advancement in Customer Support leveraging experiences in Sales, Software Engineering, Operations, Break Fix, Implementations, Premier Support, Hardware/Software Solutions and, Global People Leadership. ·Active engagement to balance the often-conflicting needs of customers, stakeholders and employees. ·Tireless focus on continuous improvement and an expert in facilitating change elevating performance of our people, operations and financials. Areas of Expertise Include: End to End Customer Care | Change & Transformation | Business Strategy | Operations Management | Vision & Direction | Technology Innovation | Data Analytics | Service & Support Design | Customer Satisfaction & Service | Cross-Functional & Global Team Leadership | Committed Mentor | Talent Evolution | KPI Attainment & Growth | Global Leadership | Critical Situation Management