Bill Bowker Email Address

Information Technology Manager

Harris Health System focuses on the delivery of primary care, wellness and prevention services to the residents of Harris County, Texas, through its extensive network of 38 inpatient and outpatient facilities. Harris Health is a recipient of the prestigious National Committee for Quality Assurance designation for its patient-centered medical homes. Harris Health is staffed by physician faculty and residents from nationally ranked medical schools, Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth). \r\n\r\nMission\r\nWe improve our community's health by delivering high-quality healthcare to Harris County residents and by training the next generation of health professionals.\r\n\r\nVision\r\nWe will create a healthier community and be recognized as one of America's best community-owned healthcare systems.\r\n\r\nWe Value\r\nOur Patients, Staff and Partners\r\nDiversity and Inclusion\r\nCompassionate Care\r\nTrust\r\nIntegrity\r\nMutual Respect\r\nCommunication\r\nEducation, Research and Innovation\r\n\r\nVOLUME STATISTICS - FY 2014\r\nHospital admissions - 35,934\r\nBirths - 6,288\r\nEmergency visits - 177,087\r\nOutpatient clinic visits - 1,840,883\r\n\r\nFor more information on Harris Health System, visit harrishealth.org

Strengths: • 20+ years progressively responsible “Hands On” experience in multiple IT disciplines • Up to 21 Direct Reports across multiple locations • Track record of improving the overall "user experience" while reducing costs • Experienced “managing” customer satisfaction and expectations • Proficient directing all phases of project-based efforts • “Eye of the Hurricane” management style • Extensive background of strategically integrating hardware, software, and human resources into cohesive systems • Ultimately creative problem resolution and troubleshooting skills • Proven capabilities to lead complex process analysis and generate improved performance results • Broad skill set that encompasses Service Strategy/Design, Service Transition, Service Operation, Continual Service Improvement, Staff Development, Project Management, IT Infrastructure - (Desktop, Systems, Telecom, LAN/WAN), A/V, and Software Development What's Important to Bill? Bill is most interested in taking an environment that needs help and pointing it in the right direction. He lives to make improvements in the Status Quo and never settles for “Good Enough”. What makes Bill different from the rest of the crowd? He brings a systematic approach and philosophy to the table resulting in holistic plans and strategies. He has honed his skills and methodologies over the last 20+ years to implement proactive solutions that improves the status quo. Bill uses the following approach upon entering any new environment: • Performs a Maturity Assessment of the environment • Authors a plan for improvement that establishes a shared vision and goals for his team • Implements and/or improves all documentation • Leverages a variety of scripting tools to automate all aspects of IT as is possible • Leverages data collection and reporting tools to improve situational awareness • Establishes close relationships with ancillary departments to work towards the common goal Specialties: MCSE, MCP+I, MCT, A+, CNE, CCNA, FEMA - NIMS, ITIL v3