Director of Customer Service
Health Alliance Plan (HAP) is a Michigan-based, nonprofit health plan that provides health coverage to more than 675,000 members and companies of all sizes. For more than 50 years, HAP has partnered with leading doctors and hospitals, employers and community organizations to enhance the health and well-being of the lives we touch. HAP offers a product portfolio with six distinct product lines: Group Insured Commercial, Individual, Medicare, Medicaid, Self-Funded and Network Leasing. HAP excels in delivering award-winning preventive services, disease management and wellness programs, and personalized customer service.
Substantial experience in management, including employees under union contract. Process improvement and project lead experience. Extensive experience in call center management. Specialties: Union contract management, managing customer servicing, managing claims processing, process and workflow improvements, coordination of benefits, and claims recoveries