Senior Vice President and Chief Operating Officer
Health Alliance Plan (HAP) is a Michigan-based, nonprofit health plan that provides health coverage to more than 675,000 members and companies of all sizes. For more than 50 years, HAP has partnered with leading doctors and hospitals, employers and community organizations to enhance the health and well-being of the lives we touch. HAP offers a product portfolio with six distinct product lines: Group Insured Commercial, Individual, Medicare, Medicaid, Self-Funded and Network Leasing. HAP excels in delivering award-winning preventive services, disease management and wellness programs, and personalized customer service.
What I Do: Help middle market companies grow earnings organically. Train, teach, coach and lead executives and managers of middle market companies implement transformational change.Why I Do It: The middle market is the growth engine of the US economy and it represent the true entrepreneurial spirit that makes business great.How I Do It: Help others master the complexity in process, technology, and business. Apply the principles of the Toyota Production System and Lean manufacturing to the service industries.Specialties: Executive communications, Toyota Production Systems and Lean processing in the services industry, business process management software, SOA, technology strategies, health care regulation and economics