Tim Wierzbicki Email Address
@dnb.com
Certified Salesforce Com Administrator and Business Analyst and Architect and Sales and Service Cloud Innovator and Change Leader
D&B Software (Dun & Bradstreet Software Services) was formed by the merger of the Management Science America and McCormack & Dodge
- Certified Salesforce.com Administrator and Business Analyst with 13+ years of experience. - Skilled Business Analyst and Systems Architect; expert at positioning applications and solutions to enable execution of business strategy. - Designed new technology that increased call center productivity 600% and reduced average response time by as much as 86%. - Positioned company for customer self-service via technical enhancements to support channels and processes, resulting in a 291% increase in self-service and a 9% decrease in agent-assisted calls. - Directed program reorganization that reduced budget by $2.1 million (46%), increased program effectiveness by 44% and improved efficiency by 62% - Application innovation recognized by InfoWorld 100 Award
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