Soon Lee Email Address
@directly.com
People Operations Lead
Harness gig work models and artificial intelligence to transform and scale customer service.
Thoughtful, results-driven People (HR) Operations leader experienced in fast-paced, SaaS, artificial intelligence (AI/NLP/ML), and tech start-ups. Led people strategy and workplace operations including talent acquisition, employee experience (onboarding, engagement, development, retention, performance management, benefits and total reward), contracts/vendor management, HR and SOC 2 Type I/II compliance. Accomplishments: - Built collaborative teams and workforce culture, instilling Diversity, Equity, Inclusion, and Belonging (DEIB) values - Built and aligned people programs and created workplace strategies to support business needs, expanded benefits and wellness options to support remote work - Led successful implementations of people systems and processes, optimizing for organizational efficiency to support business growth
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