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Soon Lee Email Address


Job Title

People Operations Lead


Harness gig work models and artificial intelligence to transform and scale customer service.


Thoughtful, results-driven People (HR) Operations leader experienced in fast-paced, SaaS, artificial intelligence (AI/NLP/ML), and tech start-ups. Led people strategy and workplace operations including talent acquisition, employee experience (onboarding, engagement, development, retention, performance management, benefits and total reward), contracts/vendor management, HR and SOC 2 Type I/II compliance. Accomplishments: - Built collaborative teams and workforce culture, instilling Diversity, Equity, Inclusion, and Belonging (DEIB) values - Built and aligned people programs and created workplace strategies to support business needs, expanded benefits and wellness options to support remote work - Led successful implementations of people systems and processes, optimizing for organizational efficiency to support business growth

Last University
Graduated from Oregon State University
Is based in San Francisco.

Other people working at Directly:

Kevin IvesProduct Manager
Lisa WhiteAssociate Editor
Mike CabotVice President of Sales
Antony BrydonBoard Member and Co-founder
Dyylaaamm VwrerFull Stack Developer
Jonathan NgTelco Vertical, Senior Manager of Account Delivery
Jordan SnodgrassStaff DevOps Engineer
Sinan OzdemirFounder and Chief Technology Officer
Karen SmithChief Revenue Officer
Shinal Lakshman******@directly.com
Andria StarkDirector of Digital Marketing
Jeff PattersonVice President Platform Performance and Co-founder
Antony BrydonResearcher
Puppet MillsSenior Quality Engineer
Jean TessierStaff Software Engineer
Andria StarkDigital Marketing and Content and Event Strategy and Corporate Communications and B2C and B2B and SaaS

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