Jean Tessier Email Address
@directly.com
Staff Software Engineer
Harness gig work models and artificial intelligence to transform and scale customer service.
Software architect focused on large, distributed, cloud-native, social systems. I’ve done this work at companies like Google, LinkedIn and AT&T Labs and now, Gusto. As a co-founder at Directly, I lead the design and development of a routing engine at the core of the platform, optimizing ticket resolution rates by distributing questions to experts based on skill, performance, presence and other variables. I also created Dependency Finder, an open source collection of tools for analyzing compiled Java code, written in Java. Specialties: Agile software development, Grails, Groovy, Java, J2EE, Ruby on Rails, Node.js, GraphQL, Kafka, event-based development, object-oriented analysis, object-oriented design, object-oriented programming, distributed objects systems, software development process, mentoring.
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