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Jean Tessier Email Address


Job Title

Staff Software Engineer


Harness gig work models and artificial intelligence to transform and scale customer service.


Software architect focused on large, distributed, cloud-native, social systems. I’ve done this work at companies like Google, LinkedIn and AT&T Labs and now, Gusto. As a co-founder at Directly, I lead the design and development of a routing engine at the core of the platform, optimizing ticket resolution rates by distributing questions to experts based on skill, performance, presence and other variables. I also created Dependency Finder, an open source collection of tools for analyzing compiled Java code, written in Java. Specialties: Agile software development, Grails, Groovy, Java, J2EE, Ruby on Rails, Node.js, GraphQL, Kafka, event-based development, object-oriented analysis, object-oriented design, object-oriented programming, distributed objects systems, software development process, mentoring.

Last University
Graduated from Université de Montréal
Is based in San Francisco, California, United States.

Other people working at Directly:

Kevin IvesProduct Manager
Lisa WhiteAssociate Editor
Mike CabotVice President of Sales
Antony BrydonBoard Member and Co-founder
Dyylaaamm VwrerFull Stack Developer
Jonathan NgTelco Vertical, Senior Manager of Account Delivery
Soon LeePeople Operations Lead
Jordan SnodgrassSenior DevOps Engineer, AI Response
Sinan OzdemirFounder and Chief Technology Officer
Karen SmithChief Revenue Officer
Shinal Lakshmans*****@directly.com
Andria StarkDirector of Digital Marketing
Jeff PattersonVice President Platform Performance and Co-founder
Antony BrydonResearcher
Puppet MillsSenior Quality Engineer
Andria StarkDigital Marketing and Content and Event Strategy and Corporate Communications and B2C and B2B and SaaS

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