Robert Frost Email Address

Customer Service and Technical Support Executive

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PROFESSIONAL SUMMARYAn award winning global contact center leader with international work experience. An expert in the design and implementation of cost effective, high-performing Customer Service and Technical Support organizations. Proven ability to align a large multi-cultural and global workforce around a common set of goals and processes while achieving quality and customer satisfaction targets. Demonstrated rapid career growth by adapting to new roles and responsibilities quickly by successfully applying best practices and introducing effective changes. Overall focus on aligning company goals with the best possible customer experience.PROFESSIONAL STRENGTHS AND SKILLS Cost and Quality Balanced Budget Owner | Hiring and Employee Development | Managing Organizational Growth under budget | Client Relationship Building | Cross-Functional Leadership and Motivation | Knowledge and Application of Industry Best Practices | Contact Avoidance Planning and Execution | Key Customer Relate Process Design and Implementation | Cross-Functional Contribution with Bottom-Line Benefit | Cultural Change Agent