Ruchika Batra Email Address

Director Content Marketing and SEO

BirdEye is a SaaS platform reimagining the way customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience. The BirdEye platform captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys. With BirdEye's tools, businesses can engage in every step of the customer journey, establish a positive online presence, and benchmark performance across locations and against competitors. In today's reputation economy, BirdEye provides the eyes, ears and algorithms necessary to create a stand-out customer experience that pleases a digital consumer society reliant on instant gratification. To see the BirdEye platform in action, visit birdeye.com/scan-business/ To learn more, go to birdeye.com or call toll-free #1-800-561-3357.

Seasoned Marketing, Advertising and Communications expert with over 15 years of experience. Responsible client / customer relation manager. Strategic communication planner across mass, direct and social media. Experienced in working in a collaborative team environment. Good Team Manager and coach. Confident communicator and presenter. Strong multi-tasking and time management skills. Critical thinker with ability to develop compelling arguments. I am someone you would want to have on your team when you want to manage all aspects of customer management, loyalty, and satisfaction regardless of the medium. I like to micro control the finer nuances while not losing sight of the bigger picture. Throughout my career I have been exposed to almost all facets of B2B and B2C communication including advertising, events, direct marketing, database marketing, market research etc. This enables me to provide my clients – best of all the worlds!Specialities: Marketing Communications, Problem Solving, Research Management, Strategic Relationships, Business Strategy Development, Team Management, Web Marketing, product marketing, integrated marketing planning, event management, database management, digital marketing, social media marketing, team management, customer service.